Frequently Asked Questions
Payment
Our unique process: (1) Place your order — no payment needed immediately. (2) Our team reviews and confirms availability within 24 hours. (3) Once confirmed, we send payment instructions via bank transfer, QR code or UPI/PayID. (4) After your payment is verified, we dispatch your jewellery.
We accept bank transfer to our NAB account and UPI/PayID. No card details are stored. All orders are verified manually before dispatch, ensuring zero risk of fraud.
Products
Yes. Every gold and silver piece carries a BIS (Bureau of Indian Standards) Hallmark certifying metal purity. Certificate details are provided with every order.
Returns
We accept returns within 15 days of delivery for unworn items in original packaging. For exchange or return, please email us with your order reference and photos of the item.
Shipping
Yes! We offer free insured shipping on all orders over AU$5,000. Orders under AU$5,000 attract a flat fee of AU$15 (standard) or AU$25 (express) within Australia.
Yes, we ship to India, USA, UK, Singapore, New Zealand, Canada and UAE. International orders are dispatched via DHL Express with full insurance.