Returns & Refunds

Dream Design Jewellery complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

Under Australian Consumer Law, customers are entitled to a repair, replacement, or refund if a product:

• has a major failure
• does not match the description, sample, or images provided
• is unsafe or defective

A major failure occurs when:

• the product would not have been purchased if the issue had been known
• the product is significantly different from the description
• the product is substantially unfit for its normal purpose and cannot easily be fixed
• the product is unsafe

Where a major failure occurs, customers may choose either:

• a refund, or
• a replacement.

For minor faults, Dream Design Jewellery may choose to repair or replace the item within a reasonable timeframe.

Nothing in these Terms and Conditions excludes or limits any rights available to consumers under Australian Consumer Law.

Dream Design Jewellery does not offer refunds or returns for change of mind. This includes, but is not limited to:

• incorrect selection
• change of preference
• ordering the wrong product
• ordering the wrong ring size
• no longer wanting the item
• finding the item cheaper elsewhere

Customers are encouraged to carefully review product descriptions, images, sizing guides, and specifications before placing an order.

Custom-made, made-to-order, resized, engraved, or personalised jewellery cannot be cancelled, returned, or refunded, except where required under Australian Consumer Law. This includes items such as:

• engraved jewellery
• personalised name jewellery
• custom designs
• custom ring sizes
• modified or resized items

If a custom product has a manufacturing defect or major failure under Australian Consumer Law, Dream Design Jewellery will provide an appropriate remedy in accordance with the law.

If you believe your item has a fault or defect, you must notify Dream Design Jewellery within a reasonable timeframe after discovering the issue.

For faster resolution, we recommend contacting us within 7 days of receiving the item if any issues are noticed.

Return requests must be submitted via our customer support email with:

• order number
• description of the issue
• clear photos of the item

Dream Design Jewellery will assess the issue and provide instructions for return if required.

Dream Design Jewellery uses reputable shipping carriers; however, once an order has been dispatched, delivery is handled by the courier service.

If your parcel is lost in transit, we will work with the courier to investigate the issue. If the courier confirms the parcel as lost, Dream Design Jewellery may offer either:

• a replacement product, or
• a refund, at our discretion.

Customers must ensure that the shipping address provided at checkout is accurate and complete. Dream Design Jewellery is not responsible for parcels delivered to incorrect addresses provided by the customer.

If a parcel is marked as delivered by the courier but cannot be located, customers should contact the courier and Dream Design Jewellery immediately so an investigation can be initiated.

Customers are responsible for selecting the correct ring size when placing an order.

Dream Design Jewellery provides sizing guides on the website to assist customers; however, we recommend obtaining a professional ring size measurement from a jeweller before ordering.

If the incorrect ring size is ordered:

• resizing may be available depending on the design
• resizing fees and return shipping costs may apply

Some ring designs cannot be resized, including certain stone settings, eternity bands, or custom-made rings.

Custom-sized rings may be considered custom orders and may not be eligible for change-of-mind returns.

If a ring is delivered with an incorrect size due to an error by Dream Design Jewellery, we will arrange resizing, replacement, or refund at no cost to the customer.

If you have any questions regarding this User Agreement, please contact:

Dream Design Jewellery
Email: sapna@dreamdesignjewellery.com.au
Phone: +61 433 270 557